Monday, January 5, 2015
solve "can't connect to your phone disconnect it restart it"
"can't connect to your phone. Disconnect it, Restart it, then try connecting again"
Some days ago, I started to get this error message when trying to connect my Windows Phone to Zune.
I tried that once or twice – didn’t help: after investingating it, i found the following solution. Unfortunately, it seems the cause of the problem is that I changed my user’s password after installing and using Zune, so it will appear every time I’ll change it in the future.
here is the solution
1. If it is running, close the Zune software.
2. Open Certificate Manager (click Start, type certmgr.msc and press Enter).
3. Expand Personal and then expand Certificates.
4. Click the heading for the Issued By column to sort the column, and then look for one or more certificates that is issued to “zune-tuner://windowsphone/…”.
5. Right-click the certificate and then click Delete. Click Yes.
6. Browse to C:\Users\<UserName>\AppData\Roaming\Microsoft\Crypto\RSA and delete a directory named something like S-1-5-21-2994215280-4243257845-4001642984-2731
7. Start the Zune software and connect your phone to create a new certificate.
another solution
1. Disconnect your phone from the computer.
2. Open Control Panel, select Zune, then Uninstall. Do the same for Windows Driver Package, or Windows Portable Devices if they are listed. If not, just proceed with step 3.
3. Open C:\Program Files and rename or delete the Zune folder.
4. Open C:\Users\yourusername\AppData\Local\Microsoft and rename or delete the Zune folder.
5. Open C:\Users\yourusername\AppData\Roaming\Microsoft and rename or delete the Crypto folder.
6. Connect the phone to your computer. You will be prompted to download and install the Zune software.
7. Continue with installing the Zune software. Disconnect the phone if prompted by the installer.
8. Once the Zune software is installed, connect your phone to the computer again. Hopefully your phone is recognized and you can proceed without the annoying errors.
I tried that once or twice – didn’t help: after investingating it, i found the following solution. Unfortunately, it seems the cause of the problem is that I changed my user’s password after installing and using Zune, so it will appear every time I’ll change it in the future.
here is the solution
1. If it is running, close the Zune software.
2. Open Certificate Manager (click Start, type certmgr.msc and press Enter).
3. Expand Personal and then expand Certificates.
4. Click the heading for the Issued By column to sort the column, and then look for one or more certificates that is issued to “zune-tuner://windowsphone/…”.
5. Right-click the certificate and then click Delete. Click Yes.
6. Browse to C:\Users\<UserName>\AppData\Roaming\Microsoft\Crypto\RSA and delete a directory named something like S-1-5-21-2994215280-4243257845-4001642984-2731
7. Start the Zune software and connect your phone to create a new certificate.
another solution
1. Disconnect your phone from the computer.
2. Open Control Panel, select Zune, then Uninstall. Do the same for Windows Driver Package, or Windows Portable Devices if they are listed. If not, just proceed with step 3.
3. Open C:\Program Files and rename or delete the Zune folder.
4. Open C:\Users\yourusername\AppData\Local\Microsoft and rename or delete the Zune folder.
5. Open C:\Users\yourusername\AppData\Roaming\Microsoft and rename or delete the Crypto folder.
6. Connect the phone to your computer. You will be prompted to download and install the Zune software.
7. Continue with installing the Zune software. Disconnect the phone if prompted by the installer.
8. Once the Zune software is installed, connect your phone to the computer again. Hopefully your phone is recognized and you can proceed without the annoying errors.
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